Cleaning Sampler | Scented

Free Shipping on US orders over $75+

Return Policy: We want our customers to be happy. Products that are no longer wanted may be returned in new, unopened condition within 30 days of receipt.

When returning items, please clearly write your order number on the outside of the box. If you have the original packing slip, please include it inside the box so we can quickly associate the return with your account.

Return Cost: Customers are responsible for the cost of return shipping. Once the item is received, it will be inspected. Upon approval, a refund will be issued for the product price, minus the original shipping cost and a 5% restocking/processing fee to cover credit card transaction fees.

Items That Cannot Be Returned or Refunded
The following items cannot be returned and do not qualify for a refund:

• Custom Scented
• Clearance
• Samples
• Close The Loop
• Bar Soap
• Lotion Bars
• Holiday Scents that are out of season

If you are returning an item, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If it is lost, damaged, or destroyed in transit, you will be responsible for filing a claim with the carrier. Having tracking or insurance greatly facilitates the claim process.

Please allow 1–2 business weeks for your return to reach us. Using a carrier with tracking and insurance is the safest way to ensure your return is received and protected.

Refunding | Canceling Orders: If you would like to cancel or request a refund for an order before it has shipped, contact customer care. We will provide a full refund minus 3%, which is retained to cover the cost of our payment processing provider’s service fee.

Damages | Missing | Wrong Items: Please get in touch with us and have these items in your email:

• Please contact us using the email that is associated with your account so we can quickly pull up your information and assess your order.
• Order # (this is different than a confirmation number.)
• Item(s) that are damaged, missing, or wrong
• Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.

Please contact us as support@ocuya.com to start a return.