Frequently Asked Questions

Our Products

What types of products do you offer?

We offer a curated selection of American-made home, wellness and lifestyle products for everyday living — thoughtfully made essentials that support healthy homes, families, and communities.


Are all of your products made in the USA?

Yes! All of the products we carry are proudly made and manufactured here in the United States. Select ingredients or materials may be sourced globally to ensure the highest-quality materials available.

We carefully vet every brand we partner with to ensure their products are genuinely made in the USA. That said, transparency and integrity matter to us. If you ever notice a product that you believe may not meet our American-made standards, please let us know. We take these concerns seriously and if a product is found to be non-compliant, it will be removed from our website.


Why should I choose made-in-USA products?

Choosing American-made products supports local jobs, ensures stricter quality control, and reduces the environmental impact of overseas shipping. Plus, you get peace of mind knowing exactly where your products come from.

Orders & Payments

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.


What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, Amex, Discover), Apple Pay, Shop Pay, and Google Pay.


Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of placing them. Contact our support team as soon as possible.

Shipping & Delivery

Do you offer free shipping?

Because we are a marketplace of independent American brands, each maker sets their own shipping rates and free shipping policy.

If a brand offers free shipping over a certain order amount, you'll see the threshold displayed in the Free Shipping bar on the product page, just above the Add to Cart button.

When your cart includes products from multiple brands, shipping is calculated separately for each brand based on their individual shipping policies. This allows every purchase to ship directly from the American business that made it, helping support small businesses across the USA.


Do you offer international shipping?

Please review the Seller's Policy on the product page to determine if that seller ships internationally.


How long will it take to receive my order?

All orders are processed within 2–5 business days after payment confirmation. Typical shipping times are between 2-8 business days depending on shipping method selected at checkout. Please view our Shipping Policy for detailed information.


How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?

If your item arrives defective or damaged, contact us within 48 hours of delivery for a refund or replacement.

Because our products are fulfilled through brand partners, our return process may differ depending on the item you purchased.

Please view our Return Policy and the Seller's Policy tab on each product page to determine each seller's return policy.


When will I receive my refund?

Once your return or refund is approved, we will initiate refund to your original payment method. It may take 5 to 10 business days (or more, depending on banks/payment providers) to reflect in your account.

Account & Support

Do I need an account to order?

Yes. To avoid fraudulent orders customers must sign into their account to place an order. This also allows you to track orders, save your info, and view order history.


How can I contact customer support?

You can reach us via email at support@ocuya.com or our Contact Us page. We’re available [Mon–Fri, 9am–6pm PST.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us at support@ocuya.com. Our team is eager to assist you.